Support services
We have put together a list of support services that have been set up to support people doing it tough due to Covid-19. If there is another service that you would like to see us add to the list, please email us here.
~ FEATURED SERVICE ~
Beyond Blue’s work is aimed at achieving an Australian community that understands depression and anxiety, empowering all Australians, at any life stage, to seek help. Beyond Blue is a national, independent, not-for-profit organisation and a bipartisan initiative of the Australian, state and territory governments. Beyond Blue works in partnership with health services, schools, workplaces, universities, media and community organisations, as well as people living with depression/anxiety and their carers, to bring together expertise and provide tools and resources.
PHONE NUMBER: 1800 512 348
Click Here for: Beyond Blue's Covid-19 Website
#13-HEALTH
13 HEALTH is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.
Click here for 13-HEALTHs Website
Phone Number: 1343 2584
1800 Respect
1800RESPECT is a counselling, information and referral service for all Australians, including:
Phone Number: 11800 555 677
A
ACON
Although ACON are primarily based in NDE, they provide assistance to all LGBTI people. They have put together a resource that supports transgender and gender diverse people during COVID-19
Click here for ACON’s website
Australian Government Department of Health
The Department of Health works to deliver an affordable, quality health and aged care system and better health, ageing and sport outcomes for all Australians.
Click here for Department of Health's Website
Australian Psychological Society
The Australian Psychological Society have put together a resource for those experiencing mental-health challenges during covid-19.
Click here for Aust Psychological Website
B
Black Dog Institute
Feelings of anxiety are common in the uncertainty of COVID-19. Black Dog Institute's tools and resources can be accessed by anyone, anywhere to help deal with this stress.
Click Here for Black Dog’s Website
Butterfly Foundation
Butterfly is here to support you. Look after yourself & those you care about in these times of stress and uncertainty.
Click here for Butterfly Foundation's website
Phone Number: 1800 334 673
C
CancerCouncil
The Cancer Council are a vital service for those who are undergoing a cancer treatment at this time including their carers and those in bereavement. Many cancer patients find that isolation during Covid-19 is an issue with not being able to see friends and family. This support line assists in being able to speak to qualified nurses about the issues you may be facing.
Click here for Cancer’ Council’s Website
Phone Number: 13 11 20
Conversation in Isolation
Medical students providing social support to those self-isolating due to COVID-19 - one friendly phone call at a time!
Click here for Conversation in Isolation's Facebook page
Phone Number: 0492 837 888
Crisis Heroes
Crisis Heroes gives everyday heroes the ability to register their skills, services or time to help those in their local community. Alternatively, those needing assistance can post on the website and await for a hero’s help.
Click here for Crisis Heroes' Website
D
The Depression Project
A resource that will email you over seven days with tips and hints of how to cope with Covid-19
Click here for The Depression Project's Website
drummond street services
Serving Victorian families and individuals since 1887, drummond street services supports families and individuals, promotes connected and inclusive communities and drives innovation and research into family support interventions.
Click here for drummond street's website
Phone Number: 03 9663 6733
E
Employee Assistance Program
This website provides information for individuals that are still employed. This service is available through your employer free of charge and services specific to coping with the stressors of COvid-19 are available.
Click here for Employee Assistance Program's Website
F
Facebook
Facebook have put together an extensive list of resources and information for you to use during the Covid-19 pandemic.
Click here for Employee Assistance Program's Website
H
Head to Health
Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. This page covers where to get the facts about the COVID-19 outbreak, tips for maintaining good mental health, information on how to access mental health services and how to deal with anxiety
Click here for Head to Health's website
Headspace
Headspace is a National Service in Australia for young people aged between 12 and 25.
Young people can seek support from us through our headspace centres, through our online and phone services, or through online chats. Below we've collated some additional resources, tools, useful links and information to help you during this time.
Click here for Headspace's Website
I
InVisible
(in)visible is a community driven program that connects queer and trans people from diverse cultural and religious backgrounds (QTPOC) aged 18-25 through workshops and events in the City of Melbourne.
Click here for (in)Visible's Facebook Page
K
Kids Helpline
Kids Helpline is a confidential telephone counselling service for children aged 5-25 who need to speak to someone. While Kids Helpline counsellors can't provide health or medical advice, we can provide emotional support anytime and for any reason. In a time of high uncertainty, a little bit of support can make a big difference!
Click here for Kids Helpline's website
Phone Number: 1800 55 1800
L
Life Line
The outbreak of the coronavirus COVID-19 has impacted people in varying ways on an international scale. It is understandable that during times like this, people may be feeling afraid, worried, anxious and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.
Click here for Life Line's website
Phone Number: 13 11 14
LOUDFence
LOUD FENCE: we tie ribbons to show support to ALL victims & survivors of child sexual abuse. We aim to give survivors a voice & create awareness in the community. ~Hope~Healing~Connection~ #loudfence #strongertogether
Click here for LOUDFence's Facebook Page
M
Mensline
MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.
Click here for Mensline's website
Phone Number: 1300 789 978
N
National Aboriginal Community Controlled Health Organisation (NACCHO)
The National Aboriginal Community Controlled Health Organisation (NACCHO) is a living embodiment of the aspirations of Aboriginal communities and their struggle for self-determination.
Click here for NACCHO's Website
Phone Number: 02 6246 9300
National Association of People with HIV in Australia (NAPWHA)
There is a lot of discussion about the illness COVID-19 and some of it is confusing. This fact sheet answers questions and shares tips and referrals for our HIV and LGBTIQ communities.
Click here for NAPWHA's website
Phone Number: 1800 259 666
National Disability Insurance Scheme (NDIS)
Here is a website for people living with a disability that are experiencing issues during Covid-19
Click here for NDIS's Website
Phone Number: 1300 789 978
National Mental Health Commission
AN Australian Government initiative providing information and support on mental health during Covid-19
Click here for National Mental Health Commission's website
O
Olympus Solutions
Olympus Solutions the employment division of Ability Options understand securing and sustaining a meaningful job that delivers independence and a sense of belonging in the community is vital to all Australians and that securing the right employees who are motivated and work-ready is essential for employers and the economy.
Click here for Olympus' website
Open Arms
Open Arms is open 24/7 if you need someone to talk to. Or, if you’re simply after some helpful hints for staying calm and coping with the pandemic check out our COVID-19 page. And, if you have a counselling session scheduled but are feeling unwell or have concerns about attending it in person, call us on 1800 011 046 and we’ll reschedule it for you or discuss options for conducting it via telephone or video conferencing
Click here for Open Arm's website
Phone Number: 1800 011 046
P
PANDA
PANDA is currently responding to an increased level of demand for our services due to concerns in the community about the coronavirus. We know expecting and new parents are feeling especially vulnerable at this time. Despite increased pressure across our services PANDA remains committed to supporting the mental health of expecting and new parents, including those worried about the coronavirus, via our National Helpline and through our expert and accessible information and resources.
Click here for PANDA's website
Phone Number: 1300 726 306
Q
QLife
Q Life is a national service that provides confidential telephone counselling to people that identify as lesbian, gay, bisexual, transgender and intersex and their families.
During this time we will be operating web chat from 3pm – midnight daily, however we do need to limit our telephone service to 6pm – 10pm, although the hours are shorter we will have increased peer supporters on during this time. We appreciate your patience during this time and look forward to continuing to support our LGBTIQ+ communities. We will keep our communities updated as further service changes occur. You can follow our updates here or on our Qlife Facebook page.
Click here for QLife's website
Phone Number: 1800 184 527
R
Red Cross
For 106 years, Red Cross has stood with Australians through disasters, emergencies and the other challenges life throws at us.
Click here for Red Cross' Website
R U Ok?
R U OK are a National Service in Australia that discuss depression and that it is ok to ask for help. They have put together some resources on staying connected during this pandemic.
Click here for R U Ok's website
Download a copy of R U OK's MATESHIP Manual HERE.
S
Safe Work Australia
Provides Information on COVID-19 and Work Health and Safety.
Click here for Safe Work Australia's website
Salvation Army Assessment Line
Homelessness services available in NSW, ACT and QLD
Click here for Salvation Atmy's website
Phone Number: 1300 371 288
SANE Australia
SANE Australia is a national mental health charity working to support four million Australians affected by complex mental health issues including schizophrenia, bipolar, personality disorders, severe and enduring mood disorders, OCD and PTSD.
Click here for SANE's website
Phone Number: 1800 187 263
St Vincent De Paul
The St Vincent de Paul Society in Australia has more than 60,000 members and volunteers, who work hard to assist people in need and combat social injustice across Australia. Internationally, the Society operates in 153 countries and has over 800,000 members.
Click here for St Vincent De Paul's website
Phone Number: 13 18 12
Suicide Call back Service
Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.
Click here for Suicide Call Back's Website
Phone Number: 1300 659 467
Superfriend
The SuperFriend story began in 2007 when super funds and insurers came together to coordinate an approach to reduce suicide and improve the mental health of their members to enable them to enjoy long, positive and mentally healthy retirements. Since then, our work has made a big impact.
Click here for Superfriend's website
T
Tele-Health Services
The Australian Government have release a large range of services via tele-health. Telehealth is a service where doctors, some specialists and psychologists can provide consultations to individuals over the phone or via video conferencing. Please consult your health-care professional for more information.
Click here for Tele-Health Services' website
This Way Up
This Way UP are offering FREE access to all our courses during the COVID-19 crisis.
Click here for This Way Up's website
V
VicHealth
VicHealth have put together a wealth of resources that can assist you during Covid-19
Click here for VicHealth's website
W
With Respect
WithRespect provides resources, tips and advice for LGBTIQ+ people on having and maintaining healthy relationships. We also provide support for LGBTIQ+ people of all ages and their families experiencing difficulty in their relationships, including family violence.
Click here for With Respect's website
Phone Number: 1800 542 847
Beyond Blue’s work is aimed at achieving an Australian community that understands depression and anxiety, empowering all Australians, at any life stage, to seek help. Beyond Blue is a national, independent, not-for-profit organisation and a bipartisan initiative of the Australian, state and territory governments. Beyond Blue works in partnership with health services, schools, workplaces, universities, media and community organisations, as well as people living with depression/anxiety and their carers, to bring together expertise and provide tools and resources.
PHONE NUMBER: 1800 512 348
Click Here for: Beyond Blue's Covid-19 Website
#13-HEALTH
13 HEALTH is a confidential phone service that provides health advice to Queenslanders. You can phone and talk to a registered nurse 24 hours a day, 7 days a week for the cost of a local call.
Click here for 13-HEALTHs Website
Phone Number: 1343 2584
1800 Respect
1800RESPECT is a counselling, information and referral service for all Australians, including:
- People who don't speak English
- People who find it easier to speak through an interpreter or translator
- People who are blind or vision impaired
- People who are deaf or hearing impaired
- People who don't speak or have difficulty with speech
Phone Number: 11800 555 677
A
ACON
Although ACON are primarily based in NDE, they provide assistance to all LGBTI people. They have put together a resource that supports transgender and gender diverse people during COVID-19
Click here for ACON’s website
Australian Government Department of Health
The Department of Health works to deliver an affordable, quality health and aged care system and better health, ageing and sport outcomes for all Australians.
Click here for Department of Health's Website
Australian Psychological Society
The Australian Psychological Society have put together a resource for those experiencing mental-health challenges during covid-19.
Click here for Aust Psychological Website
B
Black Dog Institute
Feelings of anxiety are common in the uncertainty of COVID-19. Black Dog Institute's tools and resources can be accessed by anyone, anywhere to help deal with this stress.
Click Here for Black Dog’s Website
Butterfly Foundation
Butterfly is here to support you. Look after yourself & those you care about in these times of stress and uncertainty.
Click here for Butterfly Foundation's website
Phone Number: 1800 334 673
C
CancerCouncil
The Cancer Council are a vital service for those who are undergoing a cancer treatment at this time including their carers and those in bereavement. Many cancer patients find that isolation during Covid-19 is an issue with not being able to see friends and family. This support line assists in being able to speak to qualified nurses about the issues you may be facing.
Click here for Cancer’ Council’s Website
Phone Number: 13 11 20
Conversation in Isolation
Medical students providing social support to those self-isolating due to COVID-19 - one friendly phone call at a time!
Click here for Conversation in Isolation's Facebook page
Phone Number: 0492 837 888
Crisis Heroes
Crisis Heroes gives everyday heroes the ability to register their skills, services or time to help those in their local community. Alternatively, those needing assistance can post on the website and await for a hero’s help.
Click here for Crisis Heroes' Website
D
The Depression Project
A resource that will email you over seven days with tips and hints of how to cope with Covid-19
Click here for The Depression Project's Website
drummond street services
Serving Victorian families and individuals since 1887, drummond street services supports families and individuals, promotes connected and inclusive communities and drives innovation and research into family support interventions.
Click here for drummond street's website
Phone Number: 03 9663 6733
E
Employee Assistance Program
This website provides information for individuals that are still employed. This service is available through your employer free of charge and services specific to coping with the stressors of COvid-19 are available.
Click here for Employee Assistance Program's Website
F
Facebook have put together an extensive list of resources and information for you to use during the Covid-19 pandemic.
Click here for Employee Assistance Program's Website
H
Head to Health
Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. This page covers where to get the facts about the COVID-19 outbreak, tips for maintaining good mental health, information on how to access mental health services and how to deal with anxiety
Click here for Head to Health's website
Headspace
Headspace is a National Service in Australia for young people aged between 12 and 25.
Young people can seek support from us through our headspace centres, through our online and phone services, or through online chats. Below we've collated some additional resources, tools, useful links and information to help you during this time.
Click here for Headspace's Website
I
InVisible
(in)visible is a community driven program that connects queer and trans people from diverse cultural and religious backgrounds (QTPOC) aged 18-25 through workshops and events in the City of Melbourne.
Click here for (in)Visible's Facebook Page
K
Kids Helpline
Kids Helpline is a confidential telephone counselling service for children aged 5-25 who need to speak to someone. While Kids Helpline counsellors can't provide health or medical advice, we can provide emotional support anytime and for any reason. In a time of high uncertainty, a little bit of support can make a big difference!
Click here for Kids Helpline's website
Phone Number: 1800 55 1800
L
Life Line
The outbreak of the coronavirus COVID-19 has impacted people in varying ways on an international scale. It is understandable that during times like this, people may be feeling afraid, worried, anxious and overwhelmed by the constantly changing alerts and media coverage regarding the spread of the virus.
Click here for Life Line's website
Phone Number: 13 11 14
LOUDFence
LOUD FENCE: we tie ribbons to show support to ALL victims & survivors of child sexual abuse. We aim to give survivors a voice & create awareness in the community. ~Hope~Healing~Connection~ #loudfence #strongertogether
Click here for LOUDFence's Facebook Page
M
Mensline
MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns.
Click here for Mensline's website
Phone Number: 1300 789 978
N
National Aboriginal Community Controlled Health Organisation (NACCHO)
The National Aboriginal Community Controlled Health Organisation (NACCHO) is a living embodiment of the aspirations of Aboriginal communities and their struggle for self-determination.
Click here for NACCHO's Website
Phone Number: 02 6246 9300
National Association of People with HIV in Australia (NAPWHA)
There is a lot of discussion about the illness COVID-19 and some of it is confusing. This fact sheet answers questions and shares tips and referrals for our HIV and LGBTIQ communities.
Click here for NAPWHA's website
Phone Number: 1800 259 666
National Disability Insurance Scheme (NDIS)
Here is a website for people living with a disability that are experiencing issues during Covid-19
Click here for NDIS's Website
Phone Number: 1300 789 978
National Mental Health Commission
AN Australian Government initiative providing information and support on mental health during Covid-19
Click here for National Mental Health Commission's website
O
Olympus Solutions
Olympus Solutions the employment division of Ability Options understand securing and sustaining a meaningful job that delivers independence and a sense of belonging in the community is vital to all Australians and that securing the right employees who are motivated and work-ready is essential for employers and the economy.
Click here for Olympus' website
Open Arms
Open Arms is open 24/7 if you need someone to talk to. Or, if you’re simply after some helpful hints for staying calm and coping with the pandemic check out our COVID-19 page. And, if you have a counselling session scheduled but are feeling unwell or have concerns about attending it in person, call us on 1800 011 046 and we’ll reschedule it for you or discuss options for conducting it via telephone or video conferencing
Click here for Open Arm's website
Phone Number: 1800 011 046
P
PANDA
PANDA is currently responding to an increased level of demand for our services due to concerns in the community about the coronavirus. We know expecting and new parents are feeling especially vulnerable at this time. Despite increased pressure across our services PANDA remains committed to supporting the mental health of expecting and new parents, including those worried about the coronavirus, via our National Helpline and through our expert and accessible information and resources.
Click here for PANDA's website
Phone Number: 1300 726 306
Q
QLife
Q Life is a national service that provides confidential telephone counselling to people that identify as lesbian, gay, bisexual, transgender and intersex and their families.
During this time we will be operating web chat from 3pm – midnight daily, however we do need to limit our telephone service to 6pm – 10pm, although the hours are shorter we will have increased peer supporters on during this time. We appreciate your patience during this time and look forward to continuing to support our LGBTIQ+ communities. We will keep our communities updated as further service changes occur. You can follow our updates here or on our Qlife Facebook page.
Click here for QLife's website
Phone Number: 1800 184 527
R
Red Cross
For 106 years, Red Cross has stood with Australians through disasters, emergencies and the other challenges life throws at us.
Click here for Red Cross' Website
R U Ok?
R U OK are a National Service in Australia that discuss depression and that it is ok to ask for help. They have put together some resources on staying connected during this pandemic.
Click here for R U Ok's website
Download a copy of R U OK's MATESHIP Manual HERE.
S
Safe Work Australia
Provides Information on COVID-19 and Work Health and Safety.
Click here for Safe Work Australia's website
Salvation Army Assessment Line
Homelessness services available in NSW, ACT and QLD
Click here for Salvation Atmy's website
Phone Number: 1300 371 288
SANE Australia
SANE Australia is a national mental health charity working to support four million Australians affected by complex mental health issues including schizophrenia, bipolar, personality disorders, severe and enduring mood disorders, OCD and PTSD.
Click here for SANE's website
Phone Number: 1800 187 263
St Vincent De Paul
The St Vincent de Paul Society in Australia has more than 60,000 members and volunteers, who work hard to assist people in need and combat social injustice across Australia. Internationally, the Society operates in 153 countries and has over 800,000 members.
Click here for St Vincent De Paul's website
Phone Number: 13 18 12
Suicide Call back Service
Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.
Click here for Suicide Call Back's Website
Phone Number: 1300 659 467
Superfriend
The SuperFriend story began in 2007 when super funds and insurers came together to coordinate an approach to reduce suicide and improve the mental health of their members to enable them to enjoy long, positive and mentally healthy retirements. Since then, our work has made a big impact.
Click here for Superfriend's website
T
Tele-Health Services
The Australian Government have release a large range of services via tele-health. Telehealth is a service where doctors, some specialists and psychologists can provide consultations to individuals over the phone or via video conferencing. Please consult your health-care professional for more information.
Click here for Tele-Health Services' website
This Way Up
This Way UP are offering FREE access to all our courses during the COVID-19 crisis.
Click here for This Way Up's website
V
VicHealth
VicHealth have put together a wealth of resources that can assist you during Covid-19
Click here for VicHealth's website
W
With Respect
WithRespect provides resources, tips and advice for LGBTIQ+ people on having and maintaining healthy relationships. We also provide support for LGBTIQ+ people of all ages and their families experiencing difficulty in their relationships, including family violence.
Click here for With Respect's website
Phone Number: 1800 542 847
